Invite your team
Invite colleagues, choose their role, and see how many seats your plan includes.
Invite the people who will answer your customers. They get an email with a link, choose a password and are in right away. Only administrators can invite people.
Send an invitation
Click Opsætning ("Setup") at the bottom of the menu on the left, and choose Team. You can also click your business name at the top of the menu and choose Inviter kolleger ("Invite colleagues").
Press Inviter personer ("Invite people").
Enter the email address and, if you like, the name. Press Tilføj en til ("Add another") to invite several people at once.
Choose a Rolle ("Role"): Administrator or Medarbejder ("Team member").
Press Send invitation. The person now appears on the list as Inviteret ("Invited").
Roles
| Role | Can |
|---|---|
| Administrator | Invite people, manage groups and change the business settings. Sees the Opsætning ("Setup") menu item. |
| Medarbejder ("Team member") | See and answer inquiries in the categories their groups have access to. |
You can change a person's role later on Team. The business must always have at least one active administrator.
Seats per plan
| Plan | Users |
|---|---|
| Essential | 3 |
| Pro | 10 |
| Business | 50 |
| Enterprise | Unlimited |
An invitation that hasn't been used yet takes up a seat. Deactivated people don't. If all seats are taken, you'll see Alle pladser er i brug ("All seats are in use") with a link to your subscription.
What the person you invite sees
The person gets an email with a link. The link opens the page Velkommen ombord ("Welcome aboard"), which shows who invited them and to which business. They choose a password of at least 8 characters and they're in.
If the person already has a Telenoa account (for example in another business), they're added right away. They switch to your business in the business switcher. See Multiple businesses.
The invitation link works for 24 hours. If it has expired, you'll see Linket er udløbet ("The link has expired") next to the person on Team. Press Send igen ("Send again") and they'll get a new link.