Team
Invite people, give them a role, organise them into groups, and deactivate or remove them again.
Under Opsætning → Team ("Setup → Team") you see who is in the company, what they can do, and which groups they answer for. The page has two tabs: Personer ("People") and Grupper ("Groups").
Roles
- Administrator — can invite people, manage groups and change the company settings. Only administrators can see Setup.
- Medarbejder ("Staff member") — sees and answers inquiries in the categories their groups look after.
Change someone's role by clicking the role next to their name. The company must always have at least one active administrator.
Invite people
Click Inviter personer ("Invite people").
Type one or more email addresses. The name is optional.
Choose a Rolle ("Role") and, if you like, Grupper ("Groups").
Click Send invitation.
The link in the invitation works for 24 hours. Pending invitations are listed under Inviteret · venter ("Invited · pending"). There you can click Send igen ("Resend") or Træk tilbage ("Withdraw"). If the link has expired, it says "Linket er udløbet" ("The link has expired").
If the person already has a Telenoa account, it is added right away. They switch to your company from the profile menu. See Multiple companies.
Seats
In the top right you see how many seats you're using, for example "8 af 10 pladser" ("8 of 10 seats"). A pending invitation also takes up a seat. The number follows your plan: 3 on Essential, 10 on Pro, 50 on Business and unlimited on Enterprise. Seats are counted right away: the counter goes up as soon as you send an invitation, and the invite window counts down for each email you enter. If all seats are in use, it says Alle … pladser er brugt – opgrader for flere ("All … seats are used – upgrade for more"), and Inviter personer ("Invite people") is disabled. Withdraw an invitation, deactivate or remove someone, or change plan under Plan and usage. An expired invitation can only be resent if there's a free seat.
Deactivate, reactivate or remove
Click the three dots next to a person:
- Deaktivér ("Deactivate") — the person is logged out immediately and can't log in. Their inquiries, notes and history stay, and the seat is freed up. The person doesn't get an email.
- Genaktivér ("Reactivate") — the person can log in again as before and takes up a seat. They don't get an email, so let them know yourself.
- Fjern fra virksomheden ("Remove from company") — the person loses access and is told by email. If they are also in other companies, they keep their account there — otherwise the account is deleted. Their inquiries stay. This can't be undone.
Deaktivér only shows for people who aren't in any other company. For them, you can only choose Fjern fra virksomheden.
Use Deaktivér when someone is away for a while or has left, and you want to keep the option of bringing them back.
Groups
A group brings together the people who look after the same categories — for example Sales or Customer Service.
Go to the Grupper ("Groups") tab and click Ny gruppe ("New group").
Give the group a name, and optionally a description and the categories it looks after.
Click Opret gruppe ("Create group"). Open the group to add people, make someone the lead, or pick an icon and colour.
New inquiries in the group's categories land with the group, and its members get a notification in the bell. If you delete a group, the people stay in the company — they're just no longer grouped together.
Groups follow your plan: none on Essential, 5 on Pro, and unlimited on Business and Enterprise.