Company settings
Name, logo, contact details, time zone, language, mail accounts, connections (integrations), notifications and the menu for the whole company.
Under Opsætning → Indstillinger ("Setup → Settings") you change the things that apply to the whole company. The page has four tabs: Virksomhed ("Company"), Mail, Notifikationer ("Notifications") and Menu. Connections have their own page, Forbindelser ("Connections"), in the menu.
Your own settings — your name, your language and your own notifications — are in the profile menu. See Profile and settings.
Company
Changes save as soon as you leave the field.
- Navn ("Name") — shown in the side menu, in invitations and in emails to your customers.
- Logo — shown in the side menu instead of the Telenoa mark. PNG, JPG or WebP, up to 2 MB. Click Upload logo or Skift logo ("Change logo").
- Kontaktmail ("Contact email") and Telefon ("Phone") — contact details for your customers. Noa passes them on when a customer wants to get hold of you.
- Tidszone ("Time zone") — used when times are shown and calculated for the company.
- Virksomhedens sprog ("Company language") — Danish or English. It's the language the knowledge base is read and searched in, and the language Noa writes customer notes in. Each person chooses their own app language in their profile.
Fill in the contact email and phone. Then Noa can give customers the right number when they ask how to reach you.
Danger zone
At the bottom is Farezone ("Danger zone"). What you do here can't be undone.
- Eksportér alle henvendelser ("Export all inquiries") — download all inquiries as a JSON file. Do this first if you want to keep them.
- Nulstil alle henvendelser ("Reset all inquiries") — permanently deletes all inquiries. Sources, categories, team and settings stay.
- Slet virksomheden ("Delete company") — deletes the company with all its data and all its users. Everyone is logged out.
To reset or delete, you have to type the company's name to confirm.
This is where you connect your mail accounts and create reply templates.
- Mailkonti ("Mail accounts") — click Tilføj mailkonto ("Add mail account") and choose Gmail, Microsoft 365 or another provider with IMAP and SMTP. See Connect your mail. Open an account to change its name, sender name and signature. How many accounts you can connect depends on your plan: 1 on Essential, 3 on Pro and 10 on Business.
- Svarskabeloner ("Reply templates") — fixed texts you insert from the reply box with Indsæt skabelon ("Insert template"). Write
[navn](first name) or[fulde navn](full name), and the customer's name is filled in.
Connections
Your calendar, webshop, accounting, CRM, Slack and the other connections have their own page, Forbindelser ("Connections"), in the menu. See Connect your systems.
Notifications
Under Mail ved nye henvendelser ("Email on new inquiries") you choose who on the team gets an email when a new inquiry comes in.
Under Tilføj modtager ("Add recipient"), choose a Person.
Under Gælder for ("Applies to"), choose Alle henvendelser ("All inquiries"), En bestemt kilde ("A specific source") or En bestemt kategori ("A specific category").
Click Tilføj ("Add").
Sound, desktop notifications and daily summaries are up to each person, under Dine egne notifikationer ("Your own notifications").
Menu
Under Menu for medarbejdere ("Menu for staff") you switch on items so they always appear in the menu for everyone in the company — for example Chat and Statistics. Individuals then can't hide them. Din egen menu ("Your own menu") only changes what you see yourself.
See also
Plan and usage
See your subscriptions and usage, change plan, buy credits, manage card and invoices, cancel, and understand what happens if a payment fails.
Connect your systems
Connect your calendar, webshop, accounting, Apacta, Slack or Teams so Noa and your team can see the data in inquiries, drafts and on the phone.