Plan and usage

Under Opsætning → Plan og forbrug ("Setup → Plan and usage") you see your subscriptions, your usage this period and your invoices. Everything about your subscription happens here in the app: changing plan, adding Noa Voice, buying credits, cancelling and resuming. Only administrators can change the subscription.

For prices and what each plan includes, see Billing and plans.

Your subscriptionCopy Anchor Link

At the top, under Jeres abonnement ("Your subscription"), you see your plan and, if you have it, Noa Voice — each with its price, whether it's monthly or yearly, and the date it renews (fornyes, "renews"). Below that is Næste faktura ("Next invoice") with the date and amount incl. VAT.

• If you have only a plan, you can click Tilføj Noa Voice · 695 kr./md. ("Add Noa Voice · DKK 695/mo"). See Noa Voice billing.
• If you have only Noa Voice, you can click Tilføj en plan ("Add a plan") so Noa also answers email and forms. The phone continues unchanged.

Usage this periodCopy Anchor Link

Under Forbrug i perioden ("Usage this period") you see:

• Credits — how many you've used of the month's credits, when they reset, and whether they'll last the period at your current pace (slipper op omkring …, "runs out around …").
• Minutter ("Minutes") — if you have Noa Voice: minutes used of the 300 included, extra minutes so far, and your spend limit. See Noa Voice billing.

When you've used 80 % and 100 % of the credits, administrators get an email and a banner at the top of the app.

Buy 100 creditsCopy Anchor Link

If you run out before the period ends, click Køb 100 credits ("Buy 100 credits"). The pack costs DKK 129 incl. VAT and is paid with your saved card right away.

• The extra credits are used after your plan's credits and are valid for 12 months.
• If you run out every month, the window shows when the next plan up is cheaper.

Change planCopy Anchor Link

• Upgrading happens right away. The window shows I dag betaler I ("Today you pay") — the pro-rated amount for the rest of the period — and you pay with your saved card. The new plan applies once the payment has gone through. If the card is declined, nothing changes.
• Monthly to yearly also happens right away. You pay for 12 months, minus what's left of the current month.
• Downgrading, and yearly to monthly, happen at the end of the period. Until then you keep the plan you've paid for. The page shows Skifter til … [date] ("Moves to … on [date]") with Fortryd ("Undo") if you change your mind.

If you downgrade and have more users or active sources than the new plan allows, the window tells you. Nothing is deleted. Everyone keeps their access, but you can't add more until you're under the limit or upgrade. A banner at the top of the app tells you what and why.

Payment and invoicesCopy Anchor Link

Under Betaling og fakturaer ("Payment and invoices"):

• Kort ("Card") shows the card you pay with — its brand (Visa, Mastercard, American Express, or a neutral card icon for others such as Dankort), the last four digits and the expiry date. If the card expires within 60 days, it says Udløber snart ("Expires soon"). If you pay with Stripe Link, it shows Link and the email. Click Skift kort ("Change card") to change it.
• Fakturamodtager og CVR ("Invoice recipient and CVR") — the name, address and CVR/VAT number on the invoice. Click Ret fakturamodtager ("Edit invoice recipient").
• Fakturaer ("Invoices") — your invoices with number, date, amount and status. You can download each one as a PDF.

Changing the card and the invoice details happens in Stripe's secure page. Stripe is only used for the card, company details and invoices. Plan changes, Noa Voice and cancelling are done here in the app.

Send an invoice by emailCopy Anchor Link

Click Send faktura ("Send invoice") next to an invoice to email it with the PDF attached, for example to your bookkeeper. It's sent from invoice@telenoa.com to the invoice email in Stripe. Click Skift ("Change") to send it to another address instead.

• Drafts and voided invoices can't be sent.
• The same invoice can be sent at most five times an hour.

CancelCopy Anchor Link

At the bottom, under Opsig abonnement ("Cancel subscription"), the plan and Noa Voice each have their own row. Click Opsig ("Cancel") next to the one you want to stop.

• The cancellation takes effect at the end of the period. Until then everything works as normal, and a banner shows when it stops.
• Until the last day you can click Genoptag ("Resume") with one click.
• Nothing is deleted. If you cancel Noa Voice, calls go straight to you again when it stops.

When a payment doesn't go throughCopy Anchor Link

1. A banner at the top of the app says Betalingen gik ikke igennem ("The payment didn't go through"). Administrators click Opdater kort ("Update card"). You keep full access in the meantime, including Noa Voice.
2. Stripe tries the card again for about 2 weeks. Administrators get an email on day 0, 3, 7 and 12.
3. If the payment still fails, the account is paused. Noa still answers the phone, but only takes messages until the card is updated.
4. After 30 days on pause, the subscription is stopped.

When the account is pausedCopy Anchor Link

If the account is paused, you see a page instead of the app. Nothing is deleted — inquiries, customers and settings are right where you left them. The page tells you what has happened:

• Prøveperioden er slut ("The trial has ended") — choose a plan to continue.
• Kontoen er sat på pause ("The account is paused") — the payment has failed for 2 weeks. Update the card, and the account opens as soon as the payment has gone through.
• Abonnementet er stoppet ("The subscription has stopped") — the payment failed and the subscription was stopped, or your cancellation has taken effect. Click Start … igen ("Start … again") to continue where you left off, or Vælg en anden plan ("Choose another plan").

Only an administrator can choose a plan or update the card.

NonprofitCopy Anchor Link

If you buy a paid plan on Nonprofit and cancel it later, you go back to Nonprofit.

See alsoCopy Anchor Link

• Billing and plans
• Noa Voice billing
• Team