Profile and settings
Change your name, picture, email, language and theme, and decide what's allowed to disturb you.
Your profile is what your colleagues see: your name and picture. Your personal settings decide how the app behaves for you — they don't change anything for the rest of the team.
The profile menu
Click your name at the bottom of the menu on the left. Here you'll find:
- Profil ("Profile") — name, picture, login and language.
- Indstillinger ("Settings") — notifications, inbox, menu and shortcuts.
- Hjælp og support ("Help and support") — see Help and support.
- Tema ("Theme") — Lys ("Light"), Mørk ("Dark") or System (follows your computer).
- Log ud ("Log out").
Profile
The profile opens in a window with four sections.
Profile
- Billede ("Picture") — press Upload billede ("Upload picture"). JPG, PNG, WebP or GIF, at most 5 MB. Without a picture, we show your initials on a colour you choose.
- Navn ("Name") — shown to your colleagues next to replies, notes and assignments.
Press Gem ændringer ("Save changes").
Change your email
Under Login you'll see the email you log in with, which is also where login codes are sent. Press Skift e-mail ("Change email"), enter the new address, and press Send bekræftelse ("Send confirmation"). We send a link to the new address and a notice to the old one. The change only happens when you click the link — until then, you log in with the old address.
Login and security
Password, two-step verification and passkeys. See Login and security.
Language and appearance
- Sprog i appen ("App language") — Dansk (Danish) or English. This applies to menus and buttons on all your devices. It doesn't affect the language your customers get.
- Tema ("Theme") — Lys ("Light"), Mørk ("Dark") or System. Saved in the browser you're using.
Both are saved right away.
Businesses
Which businesses you belong to, and your role in each. See Multiple businesses.
Settings
Choose Indstillinger ("Settings") in the profile menu. Everything is saved right away and applies only to you.
- Notifikationer ("Notifications") — a sound for new inquiries, desktop notifications, and emails about new inquiries and replies. You can choose days and Stille timer ("Quiet hours") when no emails about replies are sent. Times use the 24-hour clock (for example 22:00).
- Indbakke ("Inbox") — whether an inquiry opens in a side panel or full screen, and how the list under Email looks.
- Menu — hide the menu items you don't use. This only changes your own menu.
- Genveje ("Shortcuts") — an overview of keyboard shortcuts.
The signature under your emails belongs to the email account, not to you. An administrator changes it under Forbindelser → Mail ("Connections → Mail"): press the three dots next to the account and choose Redigér ("Edit"). It applies to everyone on the team who writes from that account.