Login and security
Log in with a password and one-time code, a passkey, Google or Apple — and what to do if you've forgotten your password.
You can log in four ways. With a password, we always send a one-time code to your email for extra security. Passkeys and logging in with Google or Apple are strong on their own and don't ask for a code.
Log in with a password
Enter your email and password, and press Log ind ("Log in").
You'll see Tjek din e-mail ("Check your email"). We've sent a 6-digit code to your email. It's valid for 10 minutes.
Type or paste the code. You're logged in automatically.
If the code hasn't arrived, check your spam or promotions folder. After 30 seconds you can press Send ny kode ("Send new code"). If you ask for too many codes in a short time, you'll need to wait a little before you can try again.
Passkey
A passkey logs you in with Face ID, Touch ID or your phone — no password and no code by email.
- Open the profile menu, choose Profil ("Profile") and then Log ind og sikkerhed ("Login and security").
- Under Passkeys, press Tilføj ("Add") and follow your device's instructions.
- Next time, press Log ind med passkey ("Log in with passkey") on the login page.
To remove a passkey, use the trash can next to it.
Google or Apple
Press Google or Apple on the login page, and log in with them. If it says "Login med Google eller Apple blev ikke gennemført" ("Login with Google or Apple was not completed"), try again, or log in with email.
If you only log in with Google or Apple, your account has no password. If you want one, use Glemt adgangskode? ("Forgot password?") on the login page.
Forgot your password
Press Glemt adgangskode? ("Forgot password?") on the login page, enter your email, and press Send nulstillingslink ("Send reset link").
Open the email and click the link. The link works for 1 hour and can only be used once.
Choose a new password of at least 8 characters, and press Gem ny adgangskode ("Save new password"). Then log in with the new one.
If the link has been used or has expired, ask for a new one from the login page.
Change your password
Open Profil → Log ind og sikkerhed ("Profile → Login and security"), and press Skift adgangskode ("Change password"). Enter your current password, then the new one (at least 8 characters) twice. Once it's changed, you're logged out everywhere else, and you get a confirmation by email.
Two-step verification
Two-step verification is on for all accounts with a password. You can see this under Log ind og sikkerhed ("Login and security"), where it says Til ("On"). You don't need to do anything to turn it on.
"Your account has been deactivated"
If it says Din konto er deaktiveret. Kontakt din administrator. ("Your account has been deactivated. Contact your administrator."), an administrator in your business has closed your access. Your inquiries and notes are still there. Ask the administrator to reactivate your account under Team.