Data and GDPR
How your access is protected, and how to export or delete your data.
You own your data. Here you can see how access to your email is protected, and how an administrator exports or deletes the business's data.
Access to your email
When you connect an inbox, Telenoa stores the access encrypted — both IMAP and SMTP passwords and access to Google and Microsoft. Telenoa reads new emails to create inquiries and sends your replies. Nothing is deleted from your inbox, and you can disconnect at any time under Forbindelser → Mail ("Connections → Mail").
Login
Logging in with a password always requires a one-time code sent to your email. If you change your password, you're logged out on all other devices. See Login and security.
When your account is paused
If your account is paused because the trial has ended or a payment didn't go through, we don't delete anything. Inquiries, categories and settings are ready when the account opens again.
Export and delete
This happens in the Farezone ("Danger zone") at the bottom of the Virksomhed ("Business") tab under Opsætning → Indstillinger ("Setup → Settings"). Only administrators can see it. Press Farezone to expand it.
Export all inquiries
Press Eksportér ("Export"). You get all inquiries as a JSON file.
Reset all inquiries
Press Nulstil… ("Reset…"). All inquiries are permanently deleted. Sources, categories, team and settings stay.
Delete the business
Press Slet… ("Delete…"). The business is deleted with all its data and all its users, and everyone is logged out.
You confirm by typing the business name. The button only works once the name is entered.
Resetting and deleting can't be undone. Export your inquiries first if you want to keep them. Deleting the business also cancels its subscriptions, so no more payments are taken.
Delete your own account
There's no button in the app for deleting your own account. An administrator can remove you from the business under Team. If you're not in any other businesses, your account is then deleted. If you're the only administrator, or you want the whole account deleted, email info@telenoa.com.
How long are inquiries kept?
You choose how long inquiries are kept: 6 months, 1, 2, 3 or 5 years — or Slet ikke automatisk ("Don't delete automatically"). New businesses start at 2 years, and you choose during setup. An administrator changes it under Opsætning → Indstillinger → Virksomhed → Privatliv ("Setup → Settings → Business → Privacy"), which also shows roughly how many inquiries the next deletion will remove. The change is recorded in the business's log.
The period counts from the last activity — a new email in or out, a note, a message in the internal chat or a change to the case — not from the day the inquiry arrived. Only closed inquiries are deleted: resolved, archived, in the bin, and spam. Open, starred and important cases are never deleted automatically.
When an inquiry is deleted, its emails, notes, attachments and the internal chat about it go with it. What Noa remembers about a sender is also deleted once the sender hasn't written in the same period and has no inquiries left.
Recording how the app is used
To make Telenoa and Noa better, we record how the app is used: where people click, which pages they open, and where they get stuck. The recording is anonymised and masked:
- All text on the pages is hidden, so we can't read emails, inquiries, customers, call transcripts, names, email addresses or phone numbers.
- Everything typed into fields is hidden.
- Pages with payment, keys and credentials are never recorded, and neither sound nor images are recorded.
- Only Telenoa can see the recordings. They're used only to improve the app and Noa.
Recordings are deleted automatically after 30 days.
You can opt out. An administrator turns it off under Opsætning → Indstillinger → Virksomhed → Privatliv → Hjælp os med at forbedre Telenoa ("Setup → Settings → Business → Privacy → Help us improve Telenoa"). We then stop recording usage in your business, and existing recordings are deleted straight away.
Privacy policy
What we process, how long we keep it, and who we work with is described in the privacy policy on telenoa.com.