Connect Apacta (jobs for tradespeople)

If you run jobs and projects in Apacta, you can connect it to Telenoa. A call or an inquiry then becomes a customer and a job in Apacta — with the customer's name, number, address and what it's about. It's free, and only an administrator can set it up.

You find it under Forbindelser → Apacta ("Connections → Apacta") in the menu.

1. Find the API key in ApactaCopy Anchor Link

Every Apacta user has their own API key. You don't need to apply to Apacta for access.

Jobs are created in the name of the Apacta user the key belongs to. A user everyone recognises, such as the office, works well.

2. Paste the key into TelenoaCopy Anchor Link

Paste the key under API-nøgle fra Apacta ("API key from Apacta") and click Tjek og gem nøglen ("Check and save the key"). We check it with Apacta before it's saved — encrypted.

3. Choose when jobs are createdCopy Anchor Link

Everything is off until you switch it on:

• Opret kunde og sag efter hvert opkald ("Create customer and job after every call") — when the call ends and Noa took a message with a name, number, address and what it's about. The customer is found by phone number or created.
• Noa må oprette sager i telefonen ("Noa may create jobs on the phone") — Noa creates the job during the call, once the customer has said yes to what she reads back.

Either way, one call gives at most one job. And you can always click Opret sag i Apacta ("Create job in Apacta") in an inquiry yourself.

See alsoCopy Anchor Link

• Apacta
• Connect your systems