The setup
The first time you log in, Telenoa guides you through the setup — quickly or step by step.
The setup tells Noa who you are and connects your inbox. It starts on its own the first time an administrator logs in, and it keeps coming back until you press Færdig ("Done") or skip it.
Choose your path
- Hurtig opsætning ("Quick setup", recommended) — 3 steps: Business, Email and Ready. Noa uses your website and industry and picks sensible defaults for the rest. You can change everything afterwards.
- Tilpas selv ("Customize") — 6 steps: Business, Tone, Knowledge base, Categories, Email and Team, and finally Ready.
Both paths end in the same place. At the top you can see how far you've come, for example 1 af 3 · Virksomhed ("1 of 3 · Business"). Steps marked Kan springes over ("Can be skipped") have a Gør det senere ("Do it later") button.
The steps
Business
Type your CVR number (Danish company registration number) or company name under CVR-nummer eller navn, and press Slå op ("Look up"). We then fetch your name, address and industry from the Danish company register. If we can't find you, just fill in the fields yourself.
Only Virksomhedens navn ("Company name") is required. Under Kunderne skriver på ("Customers write in"), choose at least one language (Danish, English, German, Swedish or Norwegian).
On the quick path, you also enter your Hjemmeside ("Website") here. When you press Fortsæt ("Continue"), Noa starts reading it. On the full path, you instead fill in Jeres kunder ("Your customers") and Hvad laver I? ("What do you do?") — a few sentences Noa uses when she replies.
Tone (Customize only)
Choose Venlig ("Friendly"), Kort ("Short") or Formel ("Formal"). You'll see an example of how a reply might sound. If you like, write a Hilsen under svarene ("Sign-off under replies") and the things Noa must never write — one per line.
On the quick path, Venlig ("Friendly") is chosen, with the sign-off "Venlig hilsen" ("Kind regards") and your name.
Knowledge base (Customize only)
Enter your website and press Hent fra hjemmesiden ("Fetch from the website"). Noa reads the front page and up to 14 pages it links to. You can also write a few things she should know — they're saved as a note. See Teach Noa about your business.
Categories (Customize only)
Noa sorts every inquiry into a category. You get suggestions based on your industry, and you can add your own. At most 8 to begin with — you can create more later.
On the quick path, we create categories based on your industry if you don't already have any.
Connect your inbox with Gmail, Microsoft 365 or another provider. See Connect your email.
Team (Customize only)
Press Inviter personer ("Invite people") and enter the email addresses of the people who answer your customers. See Invite your team.
While Noa reads your website
When Noa starts on your website, you'll see the screen Noa læser jeres hjemmeside ("Noa is reading your website") with the pages she gets through. You don't have to wait — press Fortsæt, mens hun læser ("Continue while she reads"). She keeps reading in the background, even after you've pressed Færdig ("Done").
If the website can't be read, you'll see Hjemmesiden kunne ikke læses ("The website couldn't be read"). That's fine. The rest of the setup works without it, and you can fetch it later from the knowledge base.
Ready
At the end, you see a line for each area:
- valgt for dig ("chosen for you") — set up by the quick setup. Press Ret ("Edit") if you want to change it.
- Gør det nu ("Do it now") — something you haven't done yet.
- Klar ("Ready") — done.
Press Færdig ("Done"). Only now does Noa start using your profile and tone in her replies, and you land on the home page.
Skip the setup
Press Spring opsætningen over ("Skip the setup") at the top right, and confirm with Spring over ("Skip"). Noa starts using whatever you've saved so far. The rest is listed on Overblik ("Overview") whenever you want to finish it.
Only administrators see the setup. Colleagues you invite go straight into the app.