Connect WooCommerce (webshop)

If you sell through WooCommerce, you can connect your shop to Telenoa. You then see the customer's orders next to the inquiry, Noa's reply drafts use the real status, and Noa can answer “where is my parcel?” on the phone. Telenoa only gets read access — nothing in your shop changes. It's free, and only an administrator can set it up.

You find it under Forbindelser → WooCommerce ("Connections → WooCommerce"). Your shop must use https.

Connect in one clickCopy Anchor Link

Or paste a key yourselfCopy Anchor Link

If one click doesn't work (for example because a security plugin blocks it), create the key yourself:

1. In WordPress: WooCommerce → Settings → Advanced → REST API → Add key.
2. Name it “Telenoa”, choose Permissions: Read, and press Generate API key.
3. In Telenoa: open Eller indsæt en nøgle selv (Or paste a key yourself), and paste the Consumer key and Consumer secret. The secret is only shown once.

How Noa finds the orderCopy Anchor Link

• On the phone, Noa asks for the order number. She only talks about the order if the number calling, or the email the customer gives, is on the order.
• In inquiries, the customer is found by the email or phone number on their orders — and by their customer account, if they have one.
• Tracking shows when you use the Shipment Tracking extension.

See alsoCopy Anchor Link

• Shopify and WooCommerce
• Connect Shoporama