Shopify and WooCommerce
Connect your webshop so the customer's orders and tracking show up in inquiries, in Noa's drafts and on the phone.
Connect your webshop under Forbindelser ("Connections") in the menu. Telenoa only reads orders and customers. Nothing is changed in your shop. You can connect one webshop at a time.
Shopify
Open Shopify and type the shop's address under Butikkens adresse ("Shop address") — the one that ends in .myshopify.com.
Click Forbind ("Connect") and approve access in Shopify.
You're sent back to Telenoa, and it says Butikken er forbundet ("The shop is connected").
The shop's contact form
Under Kontaktformular ("Contact form"), switch on Fang butikkens kontaktformular ("Capture the shop's contact form"). Messages from the contact form in your Shopify shop then come into Telenoa as inquiries. The form counts as a source on your plan.
WooCommerce
In WordPress, go to WooCommerce → Settings → Advanced → REST API and click Add key.
Call it "Telenoa", choose the permission Read, and click Generate API key.
In Telenoa, open WooCommerce and fill in Butikkens adresse ("Shop address"), Consumer key and Consumer secret. The secret is only shown once in WordPress. The shop must use https.
Click Tjek og gem ("Check and save").
Where the orders are used
- Inquiries — a Webshop card in the inquiry shows the customer's orders from the last 60 days with status and tracking.
- Noa's drafts — Noa uses the order when she writes a reply, for example about where a parcel is.
- On the phone — with Noa Voice, the caller gives the order number, and Noa can tell them the status. The phone number or email must match the order.
To disconnect, click Afbryd ("Disconnect") in the panel.