Apacta
Connect Apacta so you can turn an inquiry or a call into a job, and Noa can answer "when are you coming?"
Connect Apacta under Forbindelser → Apacta ("Connections → Apacta") in the menu. Only administrators can connect it.
Connect
Log in to Apacta and find your API key under Indstillinger → Yderligere indstillinger ("Settings → Additional settings"). If you can't see it, ask Apacta's support.
In Telenoa, paste it under API-nøgle fra Apacta ("API key from Apacta") and click Tjek og gem nøglen ("Check and save the key"). We check it with Apacta.
Jobs are created in the name of the Apacta user the key belongs to.
Create a job from an inquiry
Open the inquiry. In the Apacta card, click Opret sag i Apacta ("Create job in Apacta"), check Navn ("Name"), Telefon ("Phone"), Adresse ("Address") and Hvad drejer det sig om? ("What is it about?"), and click Opret sag ("Create job"). Each inquiry can have one job, and the card then says Sag oprettet ("Job created"). Everyone in the company can create jobs.
On the phone
With Noa Voice, Noa can tell a caller when you're coming.
If you switch on Noa må oprette sager i telefonen ("Noa may create jobs on the phone"), she can also create the job herself — but only once she has the name, number, address and a description, and the customer has said yes.
If you switch on Opret kunde og sag efter hvert opkald ("Create customer and job after every call"), Telenoa creates the job when the call ends — every time Noa took a message with a name, number, address and what it's about. The customer is found by phone number or created. One call never gives two jobs.
To disconnect, click Afbryd ("Disconnect") in the panel.