Noa Voice
Let Noa answer your phone: how to get it, and how to control the greeting, transfers, opening hours and pause.
Noa Voice (Noa's phone line) is Telenoa's phone product. Noa answers your phone, replies from your knowledge base, takes messages, makes bookings and transfers calls to the right colleague. Every call lands as an inquiry in the inbox with a transcript and an outcome. See Calls.
Noa Voice costs DKK 695 per month incl. 300 minutes and VAT. You can buy it on its own or as an add-on to a plan — see Noa Voice billing. Telenoa buys a number for you, sets it up and turns it on. You find the page under Opsætning → Noa Voice ("Setup → Noa Voice").
How to get Noa Voice
If you have a paid plan, an admin goes to Opsætning → Noa Voice ("Setup → Noa Voice") and clicks Tilføj Noa Voice · 695 kr./md. ("Add Noa Voice · DKK 695/mo"). Choose a cap for extra minutes and pay with your saved card. If you don't have a paid plan, the button says Kontakt os om Noa Voice ("Contact us about Noa Voice") instead: write a few lines about your business and your phone, and we call you within one working day. You can also buy Noa Voice on its own on telenoa.com.
We buy a number for you within 1 working day. It is used only for you.
We set Noa up: she learns your greeting, opening hours and who handles what. You do not need to do anything in the meantime.
When we tell you to, you forward your own number to the Noa number with your phone provider. It takes a few minutes, and we are happy to help.
While the line is being set up, the page shows your Noa number, how far along we are (I gang, "In progress", / Jeres tur, "Your turn") and what we have set up so far. If something is wrong, write to us from there.
When the line is running
At the top is Jeres Noa-nummer ("Your Noa number", click to copy) and the status Aktiv ("Active"). Below it:
- Noa tager telefonen ("Noa answers the phone"): switch it off to pause Noa, for example on a day when you answer yourselves. While she is paused, calls go straight to you.
- Denne måned ("This month"): Opkald ("Calls"), Minutter ("Minutes"), Klaret af Noa ("Handled by Noa"), Beskeder ("Messages") and Omstillet ("Transferred").
- Seneste opkald ("Latest calls"): the newest calls with their outcome (Besked taget, "Message taken", Booket, "Booked", Omstillet, "Transferred", or Ubesvaret, "Missed"), time and duration. Click to open the call.
Statistics and What Noa caught
Click Se statistik ("See statistics") next to Denne måned to open Noa-statistik ("Noa statistics"): calls, how many Noa handled on her own, bookings, minutes used, calls per day, how the calls ended and when you're busiest.
For the first weeks, the What Noa caught card is on Home. Click See the details to see how many calls Noa answered, how many you would otherwise have missed (for example after closing time), bookings, messages and what the bookings are roughly worth. Enter your Average value per booking at the bottom of the page to see the amount in kroner.
Setup
On the Opsætning ("Setup") tab, an admin can edit:
- Hilsen ("Greeting"): the first thing Noa says, for example "Madbaren, this is Noa. How can I help?"
- Omstilling ("Transfers"): who Noa may transfer calls to. For each person you enter Navn ("Name"), Telefon ("Phone"), what they tager sig af ("handle", for example complaints, parties) and when they kan træffes ("can be reached"). Click Tilføj person ("Add person") to add more.
- Åbningstider ("Opening hours"): for each weekday, or Lukket ("Closed").
Click Gem ("Save") when you are done. If you have unsaved changes, it says so at the bottom.
To change your number or voice, click Skriv til os ("Write to us") on the page. You cancel Noa Voice under Plan and usage — or write to us.
Opsætning ("Setup"), and therefore Noa Voice, is for admins only. Everyone in the company can see the calls under Inquiries.