Ask Noa
Chat with Noa about your inquiries, your knowledge and your setup, and let her do things for you.
Noa does more than write drafts. You can also chat with her like a colleague: ask what has happened, find an inquiry or have her sort something out in your setup.
Where to find her
- The Noa page: the chat sits on the right (on a phone, behind a button under the summary). Above the field are three suggested questions you can tap.
- Home: click Spørg Noa ("Ask Noa") or press ⌘J / Ctrl J.
- Anywhere: press ⌘K / Ctrl K, type your question, and choose Spørg Noa ("Ask Noa") at the bottom.
It is the same Noa everywhere. The pencil at the top of the chat starts a Ny samtale ("New conversation").
What you can ask about
- Your inquiries: "What happened with Anne Kirkegaard today?" or "Who has waited the longest?" She can find an inquiry by name, email or subject and show its history.
- Numbers on your inquiries: "How many inquiries have we had today?" She can count for today, yesterday, the last 7 days and the last 30 days: how many came in, how many she drafted or handled herself, how many are still open, solved, archived or likely spam, and the top categories.
- Your knowledge: prices, terms and what is in your files and notes.
- Your website and the web: she can search the web, for example to find a link on your own site.
- How Telenoa works: she looks it up in the help guide before she answers.
- The team: who is on it, and what role they have.
What she can do for you
Everyone in the company can ask her to:
- write an internal note on an inquiry.
An admin can also ask her to:
- save new knowledge about the company, or add something to the knowledge base
- read your website and suggest notes for the knowledge base
- create, edit, move and delete categories
- invite a colleague, change a role or remove a colleague
- connect, show or remove mail accounts
- create forms, widgets, API keys and custom fields, or pause a source
When Noa wants to do something that changes a source or cannot be undone, such as deleting a category, removing a colleague or deleting a mail account, she asks first. You see a card with what she wants to do, and she only does it when you click Ja, gør det ("Yes, do it").
If you ask for something you are not allowed to do, she tells you and asks you to talk to an admin.
Teach her something
If you tell her something about the company, for example "We are closed on Mondays, including public holidays", she can save it so she remembers it next time. Large amounts of knowledge are easier to add under Knowledge base.