The Noa page
Noa's worksheet: what she did, whether it was right, what she learned, and what she is allowed to do.
Click Noa in the menu. The page is Noa's worksheet: a list of what she has done. This is where you tell her whether she got it right, and where you decide what she is allowed to do. On the right is the chat, where you can ask her anything.
Pick a period
At the top, choose I dag ("Today"), 7 dage ("7 days") or 30 dage ("30 days"). Under the heading is a short summary, for example "Replied to 5, handled 5 on her own, took 4 calls, booked 2 tables, wrote 1 draft. You corrected 2."
The worksheet
Each row is one thing Noa did, with the customer's name, an icon for mail, form or call, and the time. The selv ("on her own") tag means she handled it entirely without you. The sentence underneath says what happened, for example:
- Svarede selv: "…" ("Replied on her own: …")
- Spurgte selv efter det, der manglede ("Asked for what was missing on her own")
- Foreslog udkast, du sendte det ("Suggested a draft, you sent it") / du rettede det før afsendelse ("you edited it before sending") / du skrev dit eget svar ("you wrote your own reply")
- Skrev et udkast, det venter på dig ("Wrote a draft, it is waiting for you")
- Tog opkald, bookede bord lørdag kl. 21 ("Took a call, booked a table Saturday at 9 pm"), Tog en besked ("Took a message") or Nåede ikke at tage opkaldet ("Did not get to the call in time")
Click the name to open the inquiry.
Right or wrong
Each row has two buttons on the right.
Click thumbs up (Rigtigt, "Right") if she did well. A small checkmark appears.
Click thumbs down (Forkert, "Wrong") if she got it wrong. The row expands with a field: Hvad skulle hun have gjort? ("What should she have done?")
Write the correction the way you would tell a new colleague, for example Never say we have gluten-free pasta. We have gluten-free burger buns. Click Gem — hun bruger det næste gang ("Save, she will use it next time").
The correction shows under the row as Din rettelse ("Your correction"). If you are an admin, it is also saved in the knowledge base, so Noa looks it up next time.
Your verdicts also drive auto-reply: ten times Rigtigt ("Right") in a row in a mail category unlocks her replying on her own. Three corrections in seven days pause the category. See Auto-reply.
What she learned
Under the worksheet is Hvad hun lærte ("What she learned"): the corrections you have given her. She uses them when she replies. If you want a correction gone, remove it here, and she stops using it.
What she may do
Expand Hvad hun må ("What she may do") to see and change her rules. Only an admin can change them.
- Svare selv på mails ("Reply to mail on her own"): turn auto-reply on or off for all categories at once. If no category is unlocked yet, it says Låses op, når hun har fået 'Rigtigt' 10 gange i træk ("Unlocks when she has had 'Right' 10 times in a row").
- Kun når hun er sikker ("Only when she is sure"): when on, she only replies on her own when she is sure. When off, she asks the customer herself when something is missing.
- Tone: Kort ("Short"), Venlig ("Friendly") or Formel ("Formal"). It is the same setting as under Tone and rules.
- If Noa has paused auto-reply for a category, it shows here with Se rettelserne ("See the corrections") and Start igen ("Start again").
The phone section (Tage telefonen, "Answer the phone", Booke selv, "Book on her own", Sende SMS-bekræftelse, "Send SMS confirmation", and Stille om til, "Transfer to") is not connected to the phone yet. You set the greeting, transfers and opening hours for the phone under Noa Voice.
If trust in her on the phone drops, it says Noa foreslår at holde op med at booke selv ("Noa suggests she stops booking on her own"). She never switches anything off herself. You answer her under Hvad hun må ("What she may do").