Connect your phone to Noa
Keep your own number and forward it to your Noa number with a code on the phone, so Noa answers the calls you don't get to.
You keep your own number. You just forward it to your Noa number, and Noa answers the calls you don't get to yourselves. It takes a couple of minutes, and one code turns it off again.
The guide is also in the app under Noa Voice → Forbind telefon ("Connect phone"). There, the codes already contain your Noa number, so you just tap Kopiér ("Copy"), or Ring op ("Dial") on an Android phone. The page can also see when Noa answers your test call.
Wait to forward your number until we tell you the line is switched on. Until then the Noa number doesn't answer, and your customers would call in vain.
When should Noa answer?
- When you don't get to it (recommended). Your phone rings first. If you don't answer within 15 seconds, you're busy, or the phone is off, the call goes to Noa.
- Always. All calls go straight to Noa. Useful outside opening hours or on a busy day. Turn it off again when you answer the phone yourselves.
The codes for a mobile phone
Replace +45XXXXXXXX with your Noa number, including +45. You'll find the number at the top of Noa Voice.
Enter the codes
Enter the code on the phone that has your number, and press the green call button, just as when you make a call. The phone replies with a short message saying forwarding is on.
| When | Code |
|---|---|
| No answer within 15 seconds | **61*+45XXXXXXXX**15# |
| Busy (or you decline the call) | **67*+45XXXXXXXX# |
| Phone off or no coverage | **62*+45XXXXXXXX# |
| Always | **21*+45XXXXXXXX# |
For "when you don't get to it", enter the first three codes, one at a time. For "always", enter only the last one.
On iPhone, a web page can't dial a code for you, because Apple doesn't allow it. Copy the code, open Phone → Keypad, press and hold the field, and choose Paste.
Turn it off again
| What | Code |
|---|---|
| Turn off all forwarding | ##002# |
| Check whether all calls are forwarded | *#21# |
##002# also removes forwarding to your voicemail. If you want voicemail back, switch it on with your carrier.
Mobile carriers
All Danish mobile carriers use the same codes. You pay for each forwarded call as an ordinary call from your plan.
| Carrier | What to know |
|---|---|
 YouSee (formerly TDC mobile) | Can also be switched on in Mit YouSee → the number → Indstillinger → Viderestilling. Source |
 Telenor | Telenor writes the delay like this: **61*+45XXXXXXXX*11*15# (5–30 seconds). "Always" costs 20 kr. a month plus 0.80 kr. per call, and must be ordered from customer service first. Source |
 Norlys (formerly Telia) | Telia is now called Norlys. Use the shared codes. |
 3 | Use the shared codes. They replace 3Svar. Source |
 Oister | Turn off Mobilsvar in Mit OiSTER first. Source |
 Lebara | Runs on Telenor's network. Use the shared codes. |
 CBB | Runs on Telenor's network. Use the shared codes. Source |
 Call me | Runs on Norlys' network. Use the shared codes. |
 eesy | Runs on the same network as YouSee. Use the shared codes. |
Landlines and business switchboards
A landline number or a switchboard is usually forwarded in the carrier's app or on their website. Choose "busy", "no answer" and "not reachable", or "all calls", and enter your Noa number.
| Carrier | Where |
|---|---|
 TDC Erhverv | Its own codes with 8 digits: *92XXXXXXXX no answer, *90XXXXXXXX busy, *94XXXXXXXX not reachable, *72XXXXXXXX always. Off again: *93, *91, *95, *73. Or the TDC Erhverv Assist app → Indstillinger → Viderestilling. Source |
| Telenor Erhverv | The TrueTalk app or Multiplan Selvbetjening. Source |
| Norlys Erhverv (formerly Telia) | The Touchpoint app → Indstillinger → Viderestilling, or Mit Norlys Erhverv → Abonnement → Opkaldsindstillinger. Source |
| 3Business | 3Business Selvbetjening. Source |
 Flexfone | Myfone → Profile Management → the profile → the number → Forward to. Source |
 Dstny (formerly IP Vision) | myDstny → Brugerprofil → Viderestil numre. Source |
 Ipnordic | Min Side. Ask Ipnordic if you can't find forwarding. Source |
 Uni-tel | The One-Connect app → Indstillinger → Indgående opkald → Viderestilling. Source |
Not working?
- Call from a different phone than the one you forwarded. A call to itself isn't forwarded.
- Did you get a message saying forwarding is on when you entered the code? If not, enter it again, and check that the whole code was included, including the
#at the end. - If you have voicemail, it may answer before Noa. The codes replace it, so enter them again.
- Did you just let it ring? Then it takes 15 seconds. Decline the call, and it goes through straight away.
- Still not working? Click Skriv til os ("Write to us") at the bottom of the Noa Voice page, and tell us which carrier you use.