Chat
Message your colleagues one to one, in groups or about a specific inquiry. The customer never sees it.
Chat is your team's internal conversations. Use it to agree on who takes what, ask a quick question or talk about an inquiry, without it ending up in the mail to the customer.
Three kinds of conversations
The list on the left is split into three:
- Grupper ("Groups"): conversations for several people, for example Montage ("Installation") or Hele teamet ("The whole team"). A group can have a description.
- Direkte ("Direct"): you and one colleague. Only the two of you can see the messages.
- Om henvendelser ("About inquiries"): an internal conversation about a specific inquiry. A link to the inquiry sits at the top.
At the top you can switch between Alle ("All") and Ulæste ("Unread"), and search conversations and colleagues. The number of unread messages shows next to Chat in the menu.
Start a conversation
Click the button at the top of the list (Ny samtale, "New conversation", or press N), or the plus next to one of the three sections.
Pick one colleague for a direct conversation, or several for a group. For a conversation about an inquiry, search for the customer or the subject.
Click Start samtale ("Start conversation") or Opret gruppe ("Create group").
Write
- ↵ sends, ⇧↵ adds a new line.
- Type
@and a name to mention a colleague. They get a notification (see Search and notifications), and the conversation gets an @ in the list. - Attach files with the paperclip, or drag them into the conversation. Up to 5 files at a time, at most 10 MB per file.
- Link to an inquiry with the chain icon. It shows as a small card with the customer, subject and status, which your colleagues can click.
Your own messages are on the right, your colleagues' on the left.
Hover over a message to Svar ("Reply") to it or Kopiér ("Copy") the text. You can also Rediger ("Edit") and Slet ("Delete") your own messages. A deleted message disappears for everyone and cannot be undone.
If you are the only one on the team, there is no one to chat with yet. Invite your colleagues under Team.