Read and write mail from your connected accounts, with folders, threads and help from Noa.
Email shows your mail the way it looks in a normal inbox: threads, folders, stars and drafts. Mail from customers also becomes inquiries under Inquiries. The Email page is for those who prefer to work in the threads.
The page is empty until an admin has connected a mail account. See Connect your mail.
Folders
When you are on Email, the folders sit under it in the menu: Indbakke ("Inbox"), Stjernemarkeret ("Starred"), Vigtigt ("Important"), Sendt ("Sent"), Kladder ("Drafts"), Arkiv ("Archive"), Spam, Papirkurv ("Trash") and Systembeskeder ("System messages"). The inbox is always there. You choose which of the others to show under Indstillinger ("Settings", the gear at the top) → Visning ("Display").
Above the list you can switch between Alle ("All"), Ulæste ("Unread") and Stjernemarkerede ("Starred"). Under Filter you can choose Kun vigtige ("Important only"), Venter på svar ("Waiting for reply") and a priority.
Read a thread
Click a mail to open the thread on the right. At the top are Svar ("Reply"), Svar alle ("Reply all") and Videresend ("Forward"), plus icons to archive, delete, star and mark as important. Under ⋯ you find more actions.
Under the subject, Noa can help with three things. Nothing runs by itself:
- Resumér ("Summarize"): a short summary of the thread.
- Tone: how the customer sounds.
- Svarforslag ("Reply suggestions"): suggested replies. Choose Brug som svar ("Use as reply") to put one in the reply field.
Åbn sagen ("Open the inquiry") in the top right takes you to the same mail as an inquiry under Inquiries.
Right-click a mail in the list to, among other things, mark it as read, star it, mark it as important, assign it, give it a priority or Udsæt ("Snooze") it (for example Om 4 timer, "In 4 hours", I morgen kl. 8, "Tomorrow at 8", or Om en uge, "In a week").
Write a new mail
Click Ny mail ("New mail") at the top (or press c).
Fill in Til ("To"), the subject and the text. Choose the sending account if you have more than one. The account's signature is added automatically.
Attach files, or insert a template with Indsæt skabelon ("Insert template").
Click Send, or choose Send senere ("Send later") and a time. Times use the 24-hour clock, for example 14:30.
What you write is saved as a draft if you close the window. You find it under Kladder ("Drafts").
Mail with attachments cannot be scheduled for later yet. Send it right away, or remove the files.
Keyboard shortcuts
| Key | Does |
|---|---|
| j / k | Next / previous |
| ↵ | Open |
| x | Select |
| e | Archive |
| # | Delete |
| s | Star |
| u | Read / unread |
| c | New mail |
| / | Search |
Connected accounts
Under Indstillinger ("Settings", the gear) → Konti ("Accounts"), an admin can see and connect the company's mail accounts. The same is available under Forbindelser → Mail ("Connections → Mail"). If an account is missing, a message at the top of the page shows the Forbind konto ("Connect account") button.